Privacy Policy

HiSleep (“we”, “our”, or “us”) operates the website hisleep.com and associated mobile applications (collectively, the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Service.

By accessing or purchasing from hisleep.com you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our Service immediately.

We collect the following categories of information:

• Personal identifiers – name, email address, phone number, billing address, and shipping address.
• Payment information – card details are processed securely by our payment provider; we never store full card numbers.
• Order history – products purchased, order values, and delivery status.
• Device & usage data – IP address, browser type, pages visited, referring URLs, and time spent on pages.
• Communications – messages you send us via email, live chat, or our contact form.
• Preferences – wishlist items, sleep-quiz answers, and marketing opt-in status.

We use the information we collect to:

• Process and fulfil your orders, including sending confirmation and tracking emails.
• Provide customer support and respond to your enquiries.
• Send promotional emails and newsletters – only with your consent; you may unsubscribe at any time.
• Personalise your shopping experience, including product recommendations.
• Detect and prevent fraud, abuse, and other harmful activity.
• Comply with legal obligations and enforce our Terms & Conditions.
• Improve our website, product catalogue, and marketing strategies using aggregated analytics.

We do not sell your personal data to third parties. We may share it with:

• Delivery partners – to ship and track your orders.
• Payment processors – to authorise and secure transactions.
• Analytics & marketing platforms – only anonymised or pseudonymised data.
• Legal authorities – when required by law, court order, or to protect the rights and safety of HiSleep and its users.

Any third-party processors we engage are contractually required to handle your data in compliance with applicable data-protection law.

We use cookies and similar tracking technologies to remember your preferences, keep items in your cart between sessions, and understand how visitors use our site.

You can control cookies through your browser settings. Disabling certain cookies may affect features such as saved cart contents. We also use analytics scripts (e.g., Google Analytics) that can be opted out through your browser's do-not-track settings or the relevant opt-out mechanisms provided by those services.

We retain personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for seven years for accounting and tax purposes.

Depending on your location, you may have the right to:

• Access – request a copy of the personal data we hold about you.
• Correction – ask us to correct inaccurate data.
• Deletion – request erasure of your personal data, subject to legal retention requirements.
• Portability – receive your data in a structured, machine-readable format.
• Objection / Restriction – object to or restrict certain processing activities.

To exercise any of these rights, contact us at [email protected].

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently done so, please contact us immediately and we will delete the information without undue delay.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on this page and, where appropriate, by email. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please reach out: