- Free, no-contact delivery
- 100 night risk free trial
- 10 year limited warranty
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Got Questions?
We've Got Answers.
Everything you need to know about HiSleep products and services. Can't find the answer you're looking for? Reach out to our team.
Do you offer a risk-free trial period?
Yes — every HiSleep mattress comes with a 100-night risk-free home trial. If you're not completely satisfied within the first 100 nights, we'll arrange a free return and give you a full refund. No questions asked.
Is delivery free, and how long does it take?
We offer free standard delivery across the country on all orders over ₹99. Most mattresses and large items are delivered within 5–10 business days. You'll receive a tracking link as soon as your order ships so you can follow it every step of the way.
What warranty do HiSleep products come with?
Our mattresses are covered by a 10-year limited warranty against manufacturing defects, including sagging greater than 1 inch. Pillows, sheets, and accessories include a 2-year warranty. Full warranty terms are available on each product page.
How do I choose the right mattress firmness?
Firmness is largely a matter of sleep position and body weight. Side sleepers generally prefer a soft to medium feel to cushion shoulders and hips. Back and stomach sleepers tend to do better on a medium-firm to firm surface for spinal support. Our online quiz can help you find your perfect match in under two minutes.
Are HiSleep materials certified and safe?
Absolutely. All HiSleep foams are CertiPUR-US® certified — free from ozone depleters, heavy metals, formaldehyde, and other harmful substances. Our fabrics are OEKO-TEX® Standard 100 certified, ensuring they're safe for prolonged skin contact, including for children.
Can I buy now and pay later?
Yes. We partner with Klarna and Afterpay to offer 0% interest installment plans. At checkout, simply select your preferred provider and split your purchase into equal fortnightly or monthly payments — no hidden fees, no surprises.
What's the difference between the mattress models?
The Original Mattress is our all-rounder — adaptive foam with a cooling cover, ideal for most sleepers. The Hybrid Pro adds individually wrapped coils for extra bounce and edge support. The Cloud Lite is our softest, most pressure-relieving option, perfect for side sleepers or those with joint pain. Each product page includes a detailed comparison chart.
How do I care for my HiSleep mattress and bedding?
We recommend rotating your mattress 180° every 3–6 months to even out wear. The removable cover can be machine-washed on a gentle cold cycle. Sheets and pillowcases should be washed weekly at 60°C to keep allergens at bay. Avoid dry cleaning or ironing any of our foam products.
Still have questions?
Our sleep experts are available 7 days a week and happy to help.
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